You Can See Me, But I Don't Exist

As Side runs with a very small staff, all online store orders will be shipped once per week on Thursdays. To be included in that week's dispatch, orders must be placed by midnight on Wednesday. Any orders received after this deadline will be processed the following week.

Shipping costs are worked out at checkout based on the weight of items and locations of order dispatch.

UK SHIPPING

• Orders are sent via Royal Mail First Class Signed For.
• This service typically delivers within 1–2 working days, including Saturdays.
• A signature is required upon delivery.
  

INTERNATIONAL SHIPPING

• Orders are dispatched using Royal Mail International Tracked.
• Estimated transit times:
  • Europe: 3–5 working days
  • Rest of the World: 5–7 working days
• Tracking is available via Royal Mail’s website and then local postal service in the destination country. Please use the tracking number sent to you when items are dispatched to check in on your delivery using your local postal service website. This is where customs fees, delivery delays, and other important notifications will be listed. If you do not track your package it will be returned to sender. 
  
• Customs clearance may cause delays beyond the estimated delivery times.

CUSTOMS & IMPORT DUTIES

• For international orders, Side is not responsible for any customs duties, taxes, or import fees imposed by your country’s customs office.
• Any such charges must be paid by the recipient before delivery can be completed.
• The imposing of tariffs and trade sanctions by the USA on all foreign goods may cause delays with receipt. Tariff rates are inconsistent and liable to change. Side cannot accept any responsibility for loss or higher customs clearance costs due to these changes. 

MISSED DELIVERIES

• If a delivery attempt is missed, the postal carrier may leave a collection card or attempt redelivery. Please check with your local postal service if you experience delays.
• If an order is returned due to an incorrect shipping address or failure to collect, the customer will be responsible for any additional shipping fees.
  

RETURNS

• To begin a return request you must give written notice to us side.gallery@amber-online.com. You need to list the details of the goods ordered, along with your order number - without this your request will unfortunately not be able to be processed.
• You are required to return the goods to Side at your own cost, in unused and otherwise re-saleable condition.
• The goods must be adequately sealed in the original packaging and you must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit.
• We will refund you within 30 days of receiving goods back and condition checking the items.
• Pieces which are customised, made to your specifications, signed or clearly personalised in any way, are not eligible for return. 
• Items returned to sender due to non-payment of customs/import rates and tariffs are not eligible for refund. 

For any queries, you can contact our customer service team via side.gallery@amber-online.com